Anerley Storage Service Terms and Conditions

These service terms and conditions set out the basis on which storage services are provided by Anerley Storage. By making a booking, placing goods into storage, or using any related storage facilities or services, you agree to be bound by these terms. Please read them carefully before entering into any storage agreement.

This document is intended to explain the practical and legal framework for our storage service, including how bookings are made, how charges are applied, what happens if you cancel, the limits of our liability, and the responsibilities that apply to stored items and waste disposal. These terms apply to all customers unless we have agreed otherwise in writing.

We may update these terms from time to time to reflect changes in law, operational requirements, or the way the service is delivered. The version in force at the time your booking is confirmed will normally apply to your agreement, unless a change is required by law or is otherwise agreed between the parties. The current terms should always be reviewed before continuing with a booking or renewal.

1. Booking Process

A booking for an Anerley storage unit or any associated service is made when you submit the required information and we confirm availability. The booking process may include selecting a unit size, providing identification, agreeing to the hire period, and confirming acceptance of these terms. We may refuse, cancel, or place conditions on a booking where we reasonably believe there is a risk of unlawful use, non-payment, unsafe storage, or any other issue affecting the operation of the service.

Before the booking is finalised, you may be asked to provide personal details, proof of identity, and information about the type of goods to be stored. This helps us comply with security, insurance, and legal obligations. You are responsible for ensuring that all information supplied is complete, accurate, and up to date. Any false, incomplete, or misleading information may lead to cancellation of the booking or termination of the storage agreement.

The storage period begins on the date stated in the booking confirmation or on the date access is first granted, whichever is earlier unless we agree otherwise. Self storage terms may require you to sign a separate inventory or access document, and any such document forms part of the overall agreement. We may also require a security deposit or advance payment before you are allowed to use the unit.

2. Use of the Storage Unit

You must use the storage unit solely for lawful storage purposes and only for the items disclosed during the booking process. The unit must not be used as a place of residence, business trading premises, workshop, or for any activity that creates nuisance, risk, or breach of law. You must keep the unit locked, secure, and tidy, and you remain responsible for the safety of your goods at all times.

You must not store items that are dangerous, explosive, toxic, corrosive, illegal, perishable, live, or otherwise unsuitable for storage. Examples include firearms, controlled drugs, stolen property, flammable liquids, gas cylinders, hazardous chemicals, waste requiring specialist treatment, and any item prohibited by law. If we believe prohibited goods are being stored, we may restrict access, remove the items where legally permitted, or terminate the agreement immediately.

You are responsible for ensuring your items are adequately packaged, labelled, and protected against damage, decay, leakage, infestation, or mould. We do not inspect the contents of your unit unless necessary for safety, legal compliance, or enforcement of these terms. We recommend that you maintain your own records of stored goods and their value, especially where you have chosen not to insure them separately.

3. Payments and Charges

Storage fees are payable in advance unless we have agreed alternative payment arrangements in writing. Charges may include rent for the unit, administration fees, lock or key charges, deposit payments, late payment charges, insurance-related fees, and any additional services you request. The applicable rates are those confirmed at the time of booking or renewal, subject to any adjustments permitted under these terms.

We may review fees periodically and may change prices by giving reasonable notice. If you continue to use the service after a price change takes effect, you will be deemed to have accepted the new charges. Payment must be made by the method we specify, and you are responsible for ensuring funds are available and payments are processed on time. Failed payments may result in the suspension of access to your unit until the outstanding balance is cleared.

Late payment may attract administrative charges and interest to the extent permitted by law. If fees remain unpaid, we may exercise a lien or other legal right over the goods stored, including the right to restrict access, sell, dispose of, or otherwise deal with goods in accordance with applicable law and any notice requirements. Any surplus arising from a lawful sale may be returned to you after deduction of sums properly due.

4. Cancellations, Termination, and Refunds

You may cancel a booking before the start date by giving notice in accordance with the cancellation policy stated in your confirmation. Where a cooling-off period applies under consumer law, your statutory rights are not affected by these terms. If cancellation takes place before access begins and before goods are placed into storage, we may refund some or all sums paid, less any non-refundable administration costs clearly disclosed to you at the time of booking.

Once the storage service has started, fees are generally payable for the full notice period stated in your agreement, even if you remove your items earlier. You must remove all goods by the end of the agreed termination date and leave the unit clean, unlocked, and free from rubbish. If goods remain after termination, we may continue to charge storage fees and take reasonable steps to deal with abandoned items in line with the agreement and the law.

We may terminate the agreement immediately, or on short notice where appropriate, if you seriously breach these terms, fail to pay amounts due, store prohibited goods, provide false information, or use the facility unlawfully or dangerously. In such cases, we may deny access, remove items, or take other lawful action. Any refund, if due, will be calculated after account of outstanding charges, costs, and losses properly incurred.

5. Liability and Insurance

We will exercise reasonable care and skill in providing the storage services, but you acknowledge that storage is at your own risk unless we have expressly agreed otherwise in writing. We are not responsible for loss or damage arising from events outside our reasonable control, including theft, fire, flood, storm, escape of water, vermin, mould, mildew, inherent vice, electrical failure, or deterioration caused by the nature of the goods themselves.

To the fullest extent permitted by law, we exclude liability for indirect, incidental, or consequential losses, including loss of profit, loss of business, loss of opportunity, or loss of data. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Any liability we do accept is limited to the amount permitted by law and by the circumstances of the claim.

You are encouraged to maintain appropriate insurance for your goods for the full replacement value while they are in storage. If insurance is provided as part of the service, the policy terms, exclusions, and claim procedures will apply and should be reviewed carefully. You are responsible for declaring the correct value of stored items and for complying with any conditions required by the insurer.

6. Access, Security, and Conduct

Access to the storage premises or unit may be subject to access hours, security procedures, identification checks, code usage, and operational restrictions. We may suspend access temporarily for maintenance, safety, emergencies, or compliance reasons. You must not share access codes, keys, or security information with unauthorised persons. Any person given access by you is treated as acting with your authority.

You must behave responsibly while using the facility and must not obstruct operations, interfere with other customers, smoke where prohibited, or bring in unauthorised persons or animals. We may require you to comply with health and safety instructions and site rules issued from time to time. Failure to follow reasonable site rules may result in warnings, refusal of access, or termination of the agreement.

We may inspect the unit where we reasonably believe inspection is necessary for safety, security, compliance with law, emergency response, or enforcement of these terms. Where possible, we will give notice before entering a unit, but in an emergency or where immediate action is required, notice may not be possible. Inspection does not create any obligation to monitor the contents of the unit on your behalf.

7. Waste Regulations and Prohibited Disposal

Waste regulations apply to all items brought onto the premises and to any goods removed at the end of the agreement. You must not leave rubbish, packaging, broken goods, liquids, hazardous substances, electrical waste, or other waste materials in the unit or elsewhere on site unless we have expressly agreed to accept them as part of a lawful waste service. The storage facility is not a general waste disposal site.

If you dispose of items at the premises, you remain responsible for ensuring that disposal is lawful and that any applicable duty of care requirements are met. Certain waste types require specialist handling and must be taken to an authorised facility. You must not abandon waste, dump unwanted goods, or transfer responsibility for disposal to us unless we have specifically agreed to do so in writing and the arrangement complies with law.

Where we incur costs because you have left waste, contaminated the unit, or failed to clear items on termination, we may charge you for collection, cleaning, treatment, transport, and lawful disposal. We may also recover any fees imposed by third parties or public authorities. If items appear to be waste rather than retained property, we may treat them as abandoned where permitted by law and any relevant notice has been given.

8. Your Responsibility for Stored Goods

You remain the owner, custodian, or lawful possessor of the stored goods at all times, and you warrant that you have full authority to store them. You must not store goods that belong to someone else unless you have proper permission and the right to agree to these terms on their behalf. You are responsible for ensuring that stored goods do not infringe any third-party rights or create legal or contractual problems for us.

You must keep us informed if your contact details change, if ownership of the goods changes, or if any legal dispute arises in relation to the items stored. If we are contacted by police, local authorities, insurers, or other parties in connection with the goods, you agree to cooperate and provide information reasonably requested for compliance or investigation purposes, subject always to the law.

We are not responsible for checking whether items are genuine, lawful, or fit for any particular purpose. The self storage agreement is based on the assumption that all goods are lawful and that you have taken reasonable steps to prepare them for storage. If you fail to disclose information that would affect safety or legality, you may be liable for any resulting loss, damage, or claim.

9. Complaints, Notices, and General Legal Matters

Any notice under these terms must be given in writing, unless we agree another method. Notices from us may be sent to the email or postal address you provided when booking, and notices from you should be sent using the contact method stated in your agreement. A notice is deemed received in accordance with standard legal rules for the relevant method of delivery.

If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing a right or remedy will amount to a waiver of that right or remedy. These terms form the whole agreement between you and Anerley Storage in relation to the storage service, unless additional written terms have been agreed.

Governing law: These terms and any dispute or claim arising out of or in connection with them shall be governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law provides otherwise or where another forum is required by applicable law.