Storage Anerley Terms and Conditions of Service

These Terms and Conditions set out the basis on which Storage Anerley provides storage and related removal and transport services to customers. By placing a booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the following meanings:

Customer means the individual or business that books or uses the services provided by Storage Anerley.

Services means storage, removals, collection, delivery, loading, unloading, handling of goods, and any other related services supplied by Storage Anerley.

Goods means all property, items, boxes, furniture, and effects entrusted to Storage Anerley for storage, removal, handling, or transportation.

Storage Facility means any premises, unit, container, or other space used by Storage Anerley to store Goods.

Contract means the agreement between the Customer and Storage Anerley, incorporating these Terms and Conditions and the details of the confirmed booking.

2. Scope of Services

Storage Anerley provides storage and related removal services, including the collection and delivery of Goods to and from the Storage Facility or other specified locations. The specific services to be provided will be confirmed in the booking confirmation issued to the Customer.

All services are subject to availability and to these Terms and Conditions. Storage Anerley reserves the right to refuse any booking at its discretion, including where the Goods are not suitable for storage or transport, or where access or safety requirements cannot be met.

3. Booking Process

3.1 The Customer may request a quotation by providing accurate details of the Goods, including but not limited to volume, approximate weight, nature of items, collection and delivery addresses, access conditions, and any special handling requirements.

3.2 Any quotation provided is an estimate based on the information supplied and is not binding until confirmed by Storage Anerley. Quotations may be adjusted if the information provided proves to be incomplete or inaccurate, or if the scope of work changes.

3.3 A booking is only confirmed when Storage Anerley issues a written confirmation and, where required, the Customer has paid any applicable deposit or advance payment. Until such confirmation, no Contract exists, and Storage Anerley has no obligation to provide services.

3.4 The Customer is responsible for ensuring that all booking details are correct, including dates, addresses, access arrangements, and service requirements. Any changes must be notified to Storage Anerley as soon as possible and may result in revised charges.

4. Customer Obligations

4.1 The Customer must ensure that they have the legal right and authority to store and move the Goods, and that the Goods do not infringe the rights of any third party.

4.2 The Customer must provide safe and appropriate access at the collection and delivery addresses and at any other relevant locations. This includes arranging any necessary parking permissions, access codes, or entry authorisations.

4.3 The Customer must ensure that Goods are properly packed and suitable for handling, storage, and transport, unless packing services are expressly included in the Contract. Fragile or high value items should be clearly identified.

4.4 The Customer must not store or present for removal any prohibited, illegal, or dangerous items, including but not limited to explosives, flammable substances, corrosive or toxic materials, perishable goods, living plants or animals, cash, securities, or items of exceptionally high value unless expressly agreed in writing.

5. Payments and Charges

5.1 All charges for storage and related services will be set out in the quotation or booking confirmation. Unless otherwise stated, all amounts are in pounds sterling and inclusive of applicable taxes where relevant.

5.2 Storage charges are usually payable in advance for the agreed storage period, and removal or transport charges are payable as specified in the booking confirmation, which may include a deposit and a final balance.

5.3 Payment must be made by an accepted payment method before or on the due date stated. Storage Anerley reserves the right to withhold services or deny access to stored Goods if payment is overdue.

5.4 If the Customer fails to pay any amount when due, Storage Anerley may charge interest on overdue sums at a reasonable commercial rate from the due date until payment is received in full. Additional administrative fees may be applied for late payments, debt collection, or returned payments.

5.5 Storage Anerley may review and vary its charges from time to time. For ongoing storage, any change in recurring charges will be notified in advance, and continued use of the storage services after such notice will constitute acceptance of the revised charges.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by giving written notice to Storage Anerley. Any cancellation or amendment is only effective when acknowledged by Storage Anerley.

6.2 Cancellation charges may apply depending on the notice period provided:

a. If the Customer cancels more than a specified period before the scheduled service date, cancellation may be free of charge or subject only to a small administrative fee.

b. If the Customer cancels within a shorter period before the scheduled service date, a cancellation fee may apply, which could include the loss of any deposit or a percentage of the quoted price, reflecting time reserved and resources allocated.

6.3 If the Customer wishes to amend the service date, addresses, or scope of work, Storage Anerley will endeavour to accommodate the request but cannot guarantee availability. Amendments may result in additional charges or an adjusted quotation.

6.4 Storage Anerley may cancel or reschedule a booking if it is unable to perform the services due to circumstances beyond its reasonable control, including severe weather, accidents, road closures, equipment failure, or other unforeseen events. In such cases, Storage Anerley will seek to rearrange the service at a mutually convenient time. Where services cannot reasonably be re-arranged, any pre-paid charges for unperformed services will be refunded.

7. Access to Storage and Security

7.1 Access to the Storage Facility and to stored Goods is subject to Storage Anerley procedures and opening hours and may require prior notice. The Customer may be required to provide identification and security details when accessing the Storage Facility.

7.2 The Customer must not share access codes, keys, or other security information with unauthorised persons. The Customer is responsible for any consequences of unauthorised access resulting from their failure to safeguard such information.

7.3 Storage Anerley may restrict or suspend access to the Storage Facility if the Customer is in breach of these Terms and Conditions, including for non-payment, safety concerns, or suspected storage of prohibited items.

8. Use of Storage Units

8.1 The Customer must use any allocated storage space only for storing Goods and must keep the unit in a clean and tidy condition. No alterations or fittings may be installed without prior written consent from Storage Anerley.

8.2 The Customer must not carry out any trade, business, repair, or other activity in the storage unit, and must not store perishable, illegal, or hazardous items.

8.3 The Customer must comply with all health and safety and fire regulations notified by Storage Anerley, and must not block access routes, fire exits, or safety equipment.

9. Waste and Disposal Regulations

9.1 The Customer is responsible for ensuring that all Goods brought to the Storage Facility are suitable for storage and are not classed as prohibited or regulated waste materials.

9.2 Storage Anerley is not a waste disposal service. The Customer must not leave unwanted items, rubbish, packing materials, or any other waste in the Storage Facility, common areas, or surrounding premises except in designated receptacles where permitted.

9.3 Any unauthorised waste left by the Customer may be removed or disposed of by Storage Anerley, and the Customer will be liable for all associated costs, including disposal fees, cleaning charges, and any regulatory or environmental charges incurred.

9.4 If regulated waste or hazardous materials are discovered among the Goods, Storage Anerley may, at its discretion and where lawful, arrange for safe disposal, quarantine, or return of such items at the Customer's cost. Storage Anerley may also notify relevant authorities where required by law.

10. Liability and Insurance

10.1 Storage Anerley will take reasonable care in handling, storing, and transporting the Goods. However, the Customer acknowledges that all services are provided subject to these limitations of liability.

10.2 Unless expressly agreed in writing, Storage Anerley does not provide insurance cover for the Goods. The Customer is strongly advised to arrange suitable insurance for the full replacement value of the Goods while in storage and in transit.

10.3 Storage Anerley will not be liable for any loss, damage, or deterioration to Goods arising from inherent defects, poor packing by the Customer, normal wear and tear, changes in atmospheric conditions, vermin, or other causes beyond reasonable control.

10.4 Storage Anerley will not be liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, arising from or in connection with the services, whether in contract, tort, or otherwise.

10.5 Where Storage Anerley is found liable for direct loss or damage to Goods due to its negligence or breach of Contract, such liability will, to the extent permitted by law, be limited to a reasonable amount proportionate to the loss actually incurred and in no event exceeding a fair commercial cap per consignment or storage unit, as specified or reasonably implied.

10.6 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

11. Customer Default and Lien

11.1 If the Customer fails to pay charges when due or otherwise breaches these Terms and Conditions, Storage Anerley may exercise a lien over the Goods and may refuse to release them until all outstanding sums, interest, and costs are paid in full.

11.2 If sums remain unpaid for a continued period after reasonable notice, Storage Anerley may, in accordance with applicable law, sell or otherwise dispose of some or all of the Goods and apply the proceeds towards the outstanding amounts and costs of sale. Any surplus will be held for the Customer, subject to reasonable administrative deductions.

12. Force Majeure

12.1 Storage Anerley will not be liable for any delay or failure to perform its obligations under the Contract where such delay or failure is due to events beyond its reasonable control, including but not limited to extreme weather, natural disasters, war, civil unrest, strikes, labour disputes, government actions, or interruption of utilities or transport networks.

12.2 Where a force majeure event occurs, Storage Anerley will take reasonable steps to mitigate its effects and to resume services as soon as reasonably practicable.

13. Data Protection and Privacy

13.1 Storage Anerley may collect and process personal data of the Customer for the purposes of providing services, managing the Contract, handling payments, and complying with legal obligations.

13.2 Personal data will be handled in accordance with applicable data protection laws in the United Kingdom. The Customer has certain rights in relation to their personal data, which may include rights of access, correction, and objection, subject to legal conditions.

14. Complaints

14.1 If the Customer is dissatisfied with any aspect of the services, they should raise the issue with Storage Anerley as soon as possible, providing full details of the concern.

14.2 Storage Anerley will investigate complaints in a fair and timely manner and will aim to reach a resolution or provide an explanation within a reasonable timescale.

15. Variation of Terms

15.1 Storage Anerley may update or vary these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract, unless the Customer agrees to any changes in writing.

15.2 For ongoing storage arrangements, Storage Anerley may introduce updated terms by giving reasonable notice. Continued use of the storage services after such notice will constitute acceptance of the updated terms.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any Contract between the Customer and Storage Anerley, are governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or its subject matter or formation.

17. General Provisions

17.1 If any provision of these Terms and Conditions is held by a competent authority to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17.2 No failure or delay by Storage Anerley in exercising any right or remedy under these Terms and Conditions shall be construed as a waiver of that right or remedy.

17.3 The Contract is between Storage Anerley and the Customer. No other person shall have any rights to enforce any of its terms.

17.4 These Terms and Conditions, together with the booking confirmation and any agreed variations in writing, constitute the entire agreement between the parties and supersede any prior representations, communications, or understandings relating to the subject matter.